ChinaTrip · Customer information

About ChinaTrip

Who publishes ChinaTrip, what the guides include and where the service stops.

Practical digital guides, not a travel agency

ChinaTrip is an independent digital publishing project operated by an individual developer based in mainland China. It creates English-language city guides for people planning their own travel to China.

The Standard guide is a fixed three-day plan for one city. It provides routes, transport logic, food and neighbourhood guidance, practical language cards, alternatives and links to sources that may change.

What ChinaTrip provides

  • Digital travel guidance that can be read online after purchase.
  • A personal PDF that helps the buyer keep the plan available offline.
  • Source links, last-checked dates and reminders to reconfirm changing details.
  • Clear payment, access, update and refund information before purchase.

What it does not provide

  • Flight, train, hotel, restaurant or attraction bookings.
  • Visa advice for an individual traveller or a promise of entry eligibility.
  • Live guiding, accompaniment, real-time trip support or emergency response.
  • Personal itinerary changes inside the fixed Standard product.

Travel details can change. Current official rules, operator notices and local conditions take priority over a published guide.

How to evaluate the work

Read how guides are checked, inspect the free Shanghai, Beijing and Xi'an travel tips, and review the sources linked in each guide before relying on a changing detail.

Usability, editing and source checks are useful quality controls, but they are not an independent certification and do not guarantee that every listed place, service or rule will remain unchanged.

Need help?

Email ChinaTrip support. Requests are reviewed manually.

Email support

You can also write to support@getchinatrip.com.