Terms of use
How ChinaTrip Standard guides, account access and guide updates work.
Who provides the guide
ChinaTrip is operated by an individual developer based in mainland China. Contact support@getchinatrip.com about the website, your account or guide delivery. For purchases completed through Paddle, Paddle acts as the authorised reseller and supplies its own buyer terms. ChinaTrip provides the guide and account access.
The guide
ChinaTrip Standard guides are fixed three-day digital travel guides in English. Access includes protected online reading and a downloadable PDF. Tickets, transport, accommodation bookings, live guiding and manual personalization are not included.
Your account
Use your own email address and keep your password secure. Verify your email before purchasing or accessing paid content. Your purchases are associated with the account that placed the order.
Account and purchase eligibility
You must have the legal capacity required under applicable law to create an account or make a purchase. If you do not, a parent or legal guardian must use their own account to purchase the guide and manage access. A parent or guardian may purchase a guide to plan a family trip, including travel with children.
Using your guide
The guide is supplied for your personal travel planning. You may save and print your purchased PDF for personal use. Do not share your account or redistribute, resell or publicly publish the paid guide, except where applicable law permits.
Travel decisions
Travel information can change. Check current official access, ticket, transport and safety information before travelling. Suggested routes and budgets are planning guidance, not guaranteed availability or prices.
Updates
Your order records the purchased guide version. If an updated edition of your city's Standard Guide is released within 30 days of payment confirmation, email support@getchinatrip.com with your order number to request a PDF copy at no extra charge. Updates are delivered manually by email. You may request an eligible edition after this period ends. This update period is separate from reading access; it does not guarantee that a new edition will be released or include personal itinerary changes.
Order questions
Email support@getchinatrip.com for order, refund or cancellation questions, including your order number if available. Requests are reviewed manually; approval and refund completion are not automatic. This review does not limit your rights under applicable consumer law or Paddle's buyer terms and refund policy. See Refunds and cancellations for the available request routes.
Your consumer rights
Nothing in these terms excludes or limits consumer rights that cannot lawfully be excluded or limited. Rights relating to delivery, digital content that is faulty or not as described, cancellation and refunds depend on the law applicable to your purchase. A guide-use record does not by itself remove those rights.
Need help?
Email ChinaTrip support. Requests are reviewed manually.
You can also write to support@getchinatrip.com.