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What information supports your ChinaTrip account and purchases, and how to ask about it.
ChinaTrip is operated by an individual developer based in mainland China. Contact support@getchinatrip.com about information used for your ChinaTrip account, guide delivery or support request. Paddle separately handles information for purchases made through its checkout under its own privacy notice.
The service keeps information needed to provide your account and guide:
We use this information to provide accounts and purchased guides, communicate with you, protect the service and investigate order or access problems. A download-request record does not establish that you saved the file.
Supabase provides the database used for account, order and guide-access records. The website's email service sends account verification and password-reset messages. Paddle acts as the authorised reseller for purchases through its checkout and handles payment information under its own privacy terms. ChinaTrip receives transaction information needed to match payment and delivery. Do not email full card details.
When analytics is enabled, we use Umami to understand aggregate website use and improve the guide-purchase journey. The configured tracker does not receive your account identity, email address, order identifier, payment information, form contents or guide access record. We record limited interaction information, such as a city, product type, guide version and whether a checkout or PDF event reached its next step.
The current Umami configuration does not use cookies, cross-site tracking, advertising profiles or automatic personal-data collection. Umami Cloud currently retains Hobby-plan analytics for up to six months; a self-hosted deployment would instead follow the retention configured on ChinaTrip's server. Analytics data is aggregate operational information, not proof that a PDF was saved or that purchased content was used.
Purchased PDFs include a masked version of your account email and an order reference as a personal licence mark. This helps associate the copy with its purchase. Avoid posting a purchased PDF or an unredacted order reference publicly.
A session cookie keeps you signed in. Signing out invalidates the current session. Resetting your password invalidates existing sessions.
When you save interest in a city guide while signed out, a first-party cookie stores a random browser identifier for up to 180 days. We store its hash with the city, card position and saved time to remember your choice and limit duplicate votes. We do not use browser fingerprinting or IP addresses to identify votes. When you sign in, this browser's saved interests are combined with your account, with at most one active interest per city.
You can select the heart again to remove an interest. Anonymous interests expire after 180 days without an update; expired records are removed during voting or administrator reporting. Account interests remain until you remove them or your account is deleted. Clearing cookies can prevent you from accessing an old anonymous choice and allow another vote. Only aggregate counts appear in the management dashboard; individual votes and totals are not displayed publicly.
When you use the searchable destination-suggestion dialog, we store the selected city and the time of the suggestion. Signed-out suggestions use the same first-party random browser identifier and hashed value described above; signed-in suggestions are linked to your account. We do not store free-text search queries, browser fingerprints or IP addresses for this feature.
Anonymous destination suggestions expire after 180 days without an update and are removed during submission or administrator reporting. At most one suggestion per browser or account and city is kept. Suggestions made before sign-in are combined with the account. You can ask us to remove a suggestion through the data-request route. The management dashboard displays aggregate counts and city status, not browser identifiers.
ChinaTrip is a travel-planning service and is not specifically directed to children. We do not ask for your date of birth or identity documents during registration. Account and purchase eligibility depends on the legal capacity required under applicable law, as explained in our terms.
If you believe a child has provided personal information, contact support@getchinatrip.com. We will review the report, take proportionate steps to verify and address it, and delete information collected without any legally required parental consent, except where retention is required by applicable law. Do not send a child's identity documents or other sensitive information in your initial message.
You can ask about your information, request a correction, request a copy or request account deletion. Requests are handled manually after ownership checks. Payment, dispute and security records may need to be retained; deletion is not immediate or automatic.
Depending on applicable law, you may also have rights to restrict or object to processing, receive portable data, withdraw consent where processing relies on consent, or complain to a competent data-protection authority. These rights can have legal conditions and exceptions. Contact us to exercise them or ask which processing is involved. Using a manual request process does not remove applicable rights or response deadlines.
Email ChinaTrip support. Requests are reviewed manually.
You can also write to support@getchinatrip.com.