Manage your data
How to request a copy, correction or deletion of your account information.
Prepare your request
Email support@getchinatrip.com from your account address where possible and describe what you would like to access, copy, correct or delete. If you cannot use that address, explain the situation so ownership can be checked another way. Do not include passwords, verification tokens or full card details.
What happens next
Requests are handled manually. Identity checks should use only information reasonably needed to protect your account. Some payment, dispute or security records may need to be retained under applicable rules; this does not justify retaining all account information indefinitely. This page does not offer automatic export or immediate deletion. After a deletion review, account closure ends sign-in, online reading and future downloads. It does not waive consumer rights or automatically request a refund. Necessary records require a documented retention reason and follow-up review. Paddle-held information, support inboxes, provider logs and backup copies require separate handling; database cleanup alone does not erase those copies.
Response deadlines and decisions
Requests must be handled within the deadlines imposed by applicable law. Where the EU or UK GDPR applies, the usual deadline is without undue delay and within one month of receipt. A lawful extension for complexity or the number of requests can be up to two further months, with notice and reasons within the first month. If a request cannot be granted, the response must explain the reason and applicable complaint or review options.
Other privacy rights
Depending on the law that applies, you may also request restriction, object to processing, request data portability or withdraw consent for processing based on consent. These rights are subject to their legal conditions. You may complain to a competent data-protection authority where that right applies. For information held by Paddle in its own role, you can also contact Paddle directly.
Request account deletion online
Sign in and confirm your current password to submit a request for manual review. Account closure ends online guide access and future downloads after execution. This does not waive your consumer rights or automatically request a refund.
Request deletion reviewNeed help?
Email ChinaTrip support. Requests are reviewed manually.
You can also write to support@getchinatrip.com.