Do I need an account?
Yes. Create an email-and-password account and verify your email before payment or protected access.
How do I receive the guide and PDF?
Once your payment is confirmed and the guide is ready, sign in and open My orders to read online or download your personal PDF.
Which version and updates do I receive?
Your order records the purchased guide version. If an updated edition of your city's Standard Guide is released within 30 days of payment confirmation, email support@getchinatrip.com with your order number to request a PDF copy at no extra charge. Updates are delivered manually by email. You may request an eligible edition after this period ends. This update period is separate from reading access; it does not guarantee that a new edition will be released or include personal itinerary changes.
Does it include bookings or attraction tickets?
No. Arrange flights, hotels, admission, transport and meal bookings separately using current instructions.
Do you offer personalised itinerary changes?
Standard is a fixed three-day guide with alternatives. Personal edits, accompaniment and real-time trip support are not included.
Is the displayed price the final total?
The displayed amount is the guide's product price. Paddle calculates applicable tax and the final total and shows them before you confirm payment. Tax may be included or added according to the billing location. ChinaTrip covers payment processing fees.
How do I ask about refunds or cancellation?
Email support@getchinatrip.com for order, refund or cancellation questions, including your order number if available. Requests are reviewed manually; approval and refund completion are not automatic. This review does not limit your rights under applicable consumer law or Paddle's buyer terms and refund policy. See Refunds and cancellations for the available request routes. Successful access to protected content, a complete download or a complete print/export counts as paid-content use. Viewing public previews, product details or order pages does not count as paid-content use. Failed access or download requests do not count either. Content use alone does not determine your refund eligibility or remove rights under applicable consumer law.
